- The DesignYard Team will arrange for the collection of the item you wish to return
- Please notify The DesignYard team at email@example.com of your intention to return an item, stating the reason for the return
- The DesignYard Team will email you all the shipping documentation, which you are required to present to the DHL courier at collection, and arrange the time and place for pick up
- The item must be returned in its original packaging and from the country to which the order was delivered
- Do not seal the package, as the DHL courier must inspect it prior to dispatch
- Ensure all the shipping documentation is printed and included with the package
- Please note that unauthorised returns or exchanges will be returned to the sender
Once the order has been returned we will issue a refund to the original payment card within 10 business days. Please note that refund times are dictated by the card issuers and are outside of our control.
To exchange an order, please notify us of your return, following the procedure outlined above and specify the item, which you wish to exchange your return order for.
Exchange items will only be dispatched after the returned goods have been received and have undergone a quality control check.
However, if you simply can’t wait, request a refund and place a new order on designyard.com and we will refund your original order when it is returned and if it is undamaged/unworn, in it's original box/packaging with the receipt.
Please note for exchanges you will be charged for/refunded any difference in price, plus any additional shipping costs. Import duties may also apply.
In the unlikely event that your item is faulty, please email us at firstname.lastname@example.org stating the nature of the fault, and follow the standard returns process as detailed above.
All jewellery purchased on DesignYard is under warranty against any defect or fault for six months from the date of receipt by you. The warranty only covers damage that, in the opinion of DesignYard, is not caused by an accident or inappropriate use, ordinary wear and tear, modification, attempted repair, negligence or by a failure to follow the specific care instructions offered by the Designer and The DesignYard Team.
If your item is deemed faulty we will either replace it or repair it. If these options are not available to us we will refund the cost of your item including shipping cost (but minus import duties). For goods outside of the warranty a cost for repair may apply.
Please email us at email@example.com to request a repair quote. Once The DesignYard Team or the Designer has made an assessment; we will send you an estimate of the repair cost for your consideration.